When you need to speak with someone at Blue Cross Blue Shield of Massachusetts (BCBSMA), finding the right phone number can save you time and frustration. Whether you’re a healthcare provider, dentist, or member office staff, this guide lists the main provider lines, dental contacts, and Blue Benefit Administrators (BBA) numbers you can call plus a few helpful tips to make your call go smoothly.
General Provider Phone Numbers for Blue Cross Blue Shield of Massachusetts
If you’re a provider, hospital, or facility, BCBSMA has separate lines depending on your role:
| Provider Type | Contact Number | Purpose |
|---|---|---|
| Physicians | 1-800-882-2060 | Eligibility, claims, and benefit questions |
| Hospitals | 1-800-451-8123 | Claims and facility billing |
| Ancillary Providers | 1-800-451-8124 | Diagnostic labs, imaging, or specialty support |
Tips for a smoother call:
- Have your provider ID or group number ready.
- Call during business hours (Mon–Fri, 8 a.m.–5 p.m.).
- Ask for “Provider Central Support” if you need help with portal access or claim tools.
If you’re a member looking for personal assistance, the member services line is different (see below).
Dental Provider Phone Number for Blue Cross Blue Shield of Massachusetts
Dental providers should use the dedicated Blue Benefit Administrators (BBA) line for dental plan administration.
| Inquiry Type | Contact Number | Use For |
|---|---|---|
| Dental Provider Support | 1-877-707-2583 | Claims status, eligibility, network participation |
| Dental Portal Assistance | 1-855-735-2583 | Help with registration or technical support |
When you call, clarify whether the patient’s plan is a BBA-administered dental plan or a standard BCBSMA Dental Blue® plan, since the phone number and claim procedures differ.
Blue Benefit Administrators of Massachusetts (BBA) Provider Contact Information
Blue Benefit Administrators of Massachusetts (BBA) handles many employer-group health and dental benefit plans on behalf of Blue Cross Blue Shield of Massachusetts.
- Main BBA Provider Line: 877-707-2583
- Portal Support Number: 855-735-2583
- Mailing Address: Blue Benefit Administrators of Massachusetts, P.O. Box 55920, Boston, MA 02205-5920
When to call BBA instead of BCBSMA:
- The patient’s ID card mentions “Blue Benefit Administrators of Massachusetts”.
- You’re handling a self-funded employer group plan administered through BBA.
- You need assistance with dental or specialty claims that list BBA as the payer.
Other Useful Blue Cross Blue Shield of Massachusetts Numbers
| Department | Phone Number | Description |
|---|---|---|
| Member Services | 1-800-262-2583 | General inquiries for BCBSMA members |
| Federal Employee Program (FEP) | 1-617-246-5000 | Federal BCBS plans in Massachusetts |
| Mental Health & Behavioral Health Services | 1-800-524-4010 | Support for mental health providers and members |
| Pharmacy Program Support | 1-800-366-7778 | Prescription benefit questions |
| Provider Relations | 1-800-316-2583 | Contract and credentialing questions |
What to Have Ready Before You Call
To make your call faster and more productive, gather:
- Provider ID or NPI number
- Member ID number and date of birth
- Date of service and type of service or claim
- Plan type (HMO, PPO, POS, Dental Blue, etc.)
- Specific question (e.g., eligibility check, claim status, payment issue)
Pro Tip: Write down the representative’s name and the reference number for your call it’s helpful if you need follow-up later.
Example Scenarios and Which Number to Call
| Scenario | Correct Number | Notes |
|---|---|---|
| Dentist in Boston verifying eligibility | 877-707-2583 (BBA Dental Support) | Ask about “Dental Blue” or “BBA plan” |
| Hospital billing a BCBSMA claim | 800-451-8123 (Hospital Support) | Have claim ID and admit date ready |
| Physician office checking member benefits | 800-882-2060 (Provider Support) | Provide NPI and tax ID |
| Member calling for coverage help | 800-262-2583 (Member Services) | Member-specific questions only |
How to Reach the Right Department Fast
- Listen carefully to menu options many systems auto-route provider vs. member calls.
- If unsure, press “0” or say “representative.”
- For credentialing or contract issues, ask for Provider Relations.
- For claim adjustments, ask for the Claims Inquiry Team.
Why It Matters to Use the Correct Provider Phone Number
Calling the correct line ensures:
- Faster responses for claims and eligibility questions.
- Less wait time by avoiding transfers.
- Accurate information from trained provider representatives.
Each number routes to a different support team, so choosing the right one helps you serve your patients more efficiently.
Final Thought
Blue Cross Blue Shield of Massachusetts offers clear communication channels for both providers and members. Keep this list of phone numbers handy for your practice or office staff and remember to verify each plan type before calling. That simple step can save you time and help your patients get the best service possible.
Reverend Daniel Harper is the lead editor of BibleThinks.com. With 25 years in ministry and theology, he guides readers through Scripture with wisdom, faith, and clear teaching rooted in biblical truth.
